Our Services

Two tiers. One standard:
audit-ready, always.

Every Skales engagement starts from the same foundation: hardened endpoints, managed identity, and evidence you can show an auditor on demand. Then we Skale up — Tier 2 for fast-hiring scale-ups, Tier 3 for regulated and audit-bound organisations.

Tier 1 · Always included

Foundation — in every tier.

Non-negotiable baseline. The IT every modern company should have, regardless of size.

Endpoint

Apple MDM

Jamf Pro, Kandji, ABM. Zero-touch deployment, encryption proof, configuration drift control.

Productivity

Google Workspace Admin

Hardened tenant baseline, DLP policies, retention, recoverability and admin role hygiene.

Security

Endpoint Security

EDR rollout, threat detection, response runbooks and verifiable agent coverage.

Lifecycle

Patch Management

Continuous OS and application patching with SLA-backed remediation evidence.

Operations

IT Asset Management

Full device inventory, ownership, lifecycle, depreciation and recovery workflow.

Support

Dedicated IT Support

Named engineers, response SLA, and a single Slack channel — not a faceless ticketing queue.

2
Tier 2

Identity & Digital Employee Experience.

For scale-ups with 30–100 seats and fast hiring cycles.

We connect your HRIS, identity provider, and SaaS stack so onboarding and offboarding happen automatically. Day 1 is seamless: the laptop arrives configured, accounts provision themselves, and access is granted by role — not by ticket.

"The new developer's laptop and accounts are ready on Day 1 — no IT tickets, no waiting, no compromises."

◈

Identity Provider Integration

Okta or JumpCloud as your source of truth — properly architected, not just installed.

⊕

Automated Birthright Provisioning

Role-based access groups that fire on hire. New engineers get exactly what an engineer needs.

⌘

SSO Across Your Stack

Every SaaS tool behind SSO and MFA. One password, one off-switch, full audit trail.

⇆

HRIS-Triggered Offboarding

Termination in BambooHR / HiBob fires the deprovisioning playbook within minutes.

▲

Zero-Touch Mac Deployment

Macs ship from Apple directly to the new hire, enroll into MDM, and configure on first login.

◉

Digital Employee Experience

Continuous endpoint health, app performance and login telemetry — proactive, not reactive.

Talk about Tier 2 →
3
Tier 3

Audit-Ready IT. Continuously.

For regulated organisations with 50–250+ seats.

When investors, auditors and regulators are watching, Tier 3 turns IT into an evidence engine. Governance, access reviews, incident readiness and fractional vCISO — wired into the operating model, not assembled the week before an audit.

"We pay for Tier 3 so that a failed audit never kills a funding round. It's insurance with operational upside."

◆

Identity Governance (IGA)

Continuous access certification, joiner-mover-leaver controls, segregation of duties.

◎

Shadow IT Detection

SaaS discovery and risk scoring — find what employees signed up for without telling you.

▼

Least Privilege Enforcement

Just-in-time admin elevation, expiring access, and verified role boundaries.

▣

Compliance Evidence Package

Pre-built artefacts mapped to NIS2, SOC2, ISO 27001 and DORA controls.

★

Fractional vCISO

Board-ready cyber risk reporting, policy ownership and regulator-facing posture.

⚡

Incident Response Readiness

Tested runbooks, 24h reporting workflow, and a rehearsed forensic chain of custody.

Talk about Tier 3 →
Compare tiers

What's in each tier.

CapabilityTier 2Tier 3
Apple MDM & zero-touch deployment✓✓
Google Workspace administration✓✓
Endpoint Detection & Response (EDR)✓✓
Identity Provider integration (Okta / JumpCloud)✓✓
SSO & MFA across SaaS stack✓✓
HRIS-triggered onboarding & offboarding✓✓
Digital Employee Experience monitoring✓✓
Identity Governance (IGA) & access reviews—✓
Shadow IT discovery—✓
Least privilege enforcement—✓
Compliance evidence package (NIS2, SOC2, ISO 27001)—✓
Incident response runbooks & 24h reporting—✓
Fractional vCISO & board reporting—✓
Regulator & auditor liaison—✓
How we engage

A four-step process.

1

Discovery Call

60 minutes. We listen, you describe the pain.

2

Baseline Audit

Two-week assessment of identity, endpoints, SaaS & compliance.

3

Implementation

Phased rollout. Production-quality from day one, not POCs.

4

Ongoing Management

Named engineers, monthly reviews, quarterly board updates.

Not sure?

Not sure which tier fits?

30 minutes with us and we'll tell you — honestly — whether you need Tier 2, Tier 3, or just a course-correction.

Book a discovery call →